Quick service and very friendly. We didn’t have any heat or air in the house. They showed up within an hour and got everything working again in less than an hour. I would highly recommend using them.
I had called several other HVAC companies. Those never showed and never called. Connell confirmed my scheduled appointment gave me updates when the assigned tech was running late. Once the technician arrived (Will) he was very courteous and knowledgeable. And made sure I didn’t let my dogs out for a bit while the solution that was used to clean the coils were dry. I would recommend them to family and friends.
When the HVAC company I was using missed some scheduled appointments with no contact, I knew it was time to switch to someone more reliable. I had heard a few people recommend Connell's and so I contacted them for my annual preventive maintenance. They discovered the issues/leaks that I figured were there based on the poor performance of the system and past issues. Matt was helpful and informative. He answered every question and concern I had and helped me make an informed decision about how to proceed. I thought there would be a delay in the time they discovered the issues and the time they could get them fixed but there was not. The turnaround was days not even a week. Then Matt double checked the work that was done after the install of my new system. He was patient as I learned how to use my smart thermostat that we requested at the last minute and they made happen. Angela in the office was amazingly responsive. No sooner than I had asked a question, she was already texting Matt to find out the answer. They both asked me how the best way to contact me was, a phone call or text. They were proactive, helpful, and responsive. I appreciated their teamwork. I like doing business with people who identified themselves as my neighbors, telling me where they lived. Everything that they did helped me build trust with them and they are the ones who initiated that trust relationship. I feel confidence in Connell's Heating and Air. They told me my other unit is not quite on its last legs yet and to hold off on replacing it, even though both units were installed at the same time and are at the end of their typical lifespan. With the annual preventative maintenance checks, they promised to keep an eye on it and let me know when it was time. And I already know the turnaround is quick. I am thankful that I decided to go with Connell Heating And Air. And again, I feel confidence in Connell's!!!
I have used them for service calls for HVAC as well as replacing my upstairs and downstairs units that were 17 years old. Matt is great and always keeps me up to date with what is going on. I would highly recommend!
Matt and the whole team was wonderful today! They did a great repair last year that kept us cool for the rest of the summer until we were ready to purchase a new heat pump. They installed our new unit today and it’s up and running great. Excellent service! Excellent price! Thanks.
Matt was an absolute professional! He answered all of my questions (I had plenty) and helped me program my thermostat. We will definitely utilize him for future services!
Connell's had previously installed my new central air system and they were terrific. I previously had called for a maintenance appointment that was scheduled for 1 p.m. The worker showed up at 10:30 am. 2 and a half hours early when the appointment had been scheduled at this time due to availability issues. They would not come back the same day and I was told that they could not schedule me until 9 days later. When on the phone I was told that they only do appointments in the morning time because emergencies to precedence in the afternoons. I was also berated by them telling me I needed to be more available and that I needed to cater to them even though their company is said to be open until 10 p.m. I was very disappointed with how I was treated this time around and I refuse to work with them or refer them to any friends in the future.
5 stars! I highly recommend Connell’s. The service tech (Matt) was very professional and knowledgeable. The company does what is needed and does not try to oversell. Reasonable, fast, honest, and reliable service that cannot be beat!!
Highly recommend this Company. The price is right. Fast service. Within 24h they replaced an entire unit. Additionally, they are very responsive and communication is on point. If you're a home owner or a landlord I believe this is the company to go with for your HVAC installation and repair needs.
Our technician today was Nick. We can’t say enough for Nick. He was prompt, courteous, clean and professional. His work was accurate and thorough. Simply, excellent! Thanks!
My dad wasn't there for a while he was really good at what he did I'm never had them work on my stuff but I've had my dad work on my stuff and he's a great
Great customer service (appliance and customer). Tech was in and out quickly. Would definitely use them again! Can be a bit pricey if you are a senior on a fixed income
They got out there and diagnosed and fixed the problem faster than any other competitors were even able to come check it out. That means a lot when your a/c is out in the middle of summer! I would recommend and use them again.
After five calls through American Home Shield (AHS) for an intermittent low voltage short over a 2 year period (last two through May’s AC) and getting jerked around for nearly a week by May’s Air Conditioning (I.e. waited from Sunday to Wednesday for them to NOT fix the problem and then said they could come back on SATURDAY to try again)… I called Connell’s a 8 a.m. and they showed up around 10:30 a.m. By 11:15 the low voltage short was found, fixed and the freon was topped off. Best $275 I’ve spent in a long time!
I WILL NEVER RECOMMEND THIS COMPANY TO ANYBODY. The unit stopped working called around they were the only company who was not booked, everyone else had a 2 weeks or longer wait time. Hind sight this should have been a red flag. There are so many things the technician did wrong I can write a book. I should have listened to my husband and paid then the $326.50 charged for their consultation (this was the only company who charged for coming out the other two businesses did not charge anything). They are overpriced, unprofessional and untidy the wall and the work area was left dirty. We had to clean up after them.The lead technician does not know what he is doing after installing the unit it was tilted to the side and not just slightly when it should be level. He also struggled to install the thermostat.You live and you learn. It’s also good to go with your gut feelings
Have a leak in my unit and needed some Refrigerant. Extremely professional service, the tech was able to out the day after I called early in the morning. He walked me through everything he was doing. Only complaint is the cost. They were very expensive but the quality was good! System is running great.
I was not going to review but I was overcharged and repair did NOT last a month.1. I did not know much about HVAC so called this business and they came out diagnosed within 5 mins on site.2. The tech pointed out that “air pressure” area would be the problem and told me that they will call later to give me price.3. Quoted me for little shy of $500 and I accepted it due to lack of knowledge on HVAC system.4. I was not home when the tech came and my wife told me that tech was done less than 10 mins of working (12/22/2021).5. Called the tech that why I was charged so much for the part that cost around $40~50 online and told me that I was charged for his knowledge and experience on HVAC.6. Here am I on 01/16/2022 3am, Heater not working and walked to the unit and found out “air pressure switch” not working by blinking light.
We've used Connell's twice in the past year and both times they have been great to work with. The first time was for a bad solenoid on our unit and the second time was for a bad valve on the unit. Both times they came out within on day (they offered to come out the same day but we were not home at the time) and got us squared away. They are very professional and honest. I highly recommend them for your AC needs.
Connells was my first call when my HVAC system was malfunctioning. For once, the online reviews got it right. They sent out a technician the same day who diagnosed and fixed my equipment in 10 minutes. He even had the part I needed on his truck. I couldn't have paid for better service and the cost was substantially less than I expected. I'm even going to get an annual service contract to keep them watching over my system.
HUGE THANKS to service technician, Trey B. He responded quickly and efficiently to restore cold air for me and my rescue kitties on Saturday! I greatly appreciated Trey’s kindness and welcoming conversation. All smiles with much gratitude to the Connell family!
The entire experience was AMAZING! We had an old “Dinosaur” System...when it finally crashed, I called the Office in the AM and Angela was able to send someone out within a couple of hours that same day. Matt was completely thorough in his diagnosis and we agreed that a NEW system was necessary. They were able to schedule the installation within the next week. The ENTIRE Staff that came out to install were AMAZING from start to finish. Everyone arrived on time, completed the job in a timely manner and left my home spotless! Matt explained the new thermostat and did a final inspection before leaving. Later that I afternoon, Angela called from the Office to check on the Service and to provide me with the warranty information. My sincere THANKS to everyone! I totally recommend Connell’s for all your Cooling and Heating needs!
Matt just took care of my AC unit and did an awesome job, diagnosis and repair. This outfit was HIGHLY responsive and timely (same day!) at a busy time of the year. Other places told me to call them back next week. Can't go wrong with this business.
The technician, Cole Horton, was amazing, very professional and friendly. He explained everything that he was checking and what needed to be fixed. The repairs were very reasonably priced. I would highly recommend using these guys.
The guys truly made my day a very good one! Such polite and respectful young men and very patient with an old lady who asks lots of questions!They worked hard to ensure all was exactly the way it should be then took the time to clean up leaving no trace of them being here! I am very happy with my new unit which runs like a charm and is very quiet. I highly recommend Connell's and this is the second time I have used them for installation of a new unit and thermostat. I wouldn't think of calling anyone else!!
Connells heating and Air is an ok business if you enjoy paying 25% more for a common repair. This is with it even being under warranty. They are good people that mean well but charge quite the premium (600 dollars an hrs for labor) for their work. If I knew my 2-3 day job was going to be a 8 day job I would have shopped around. I wouldn’t recommend this company to anyone.
Blake is an excellent representative of this fine company. My unit went out and I called midday and by 7:00pm I had a new unit and nice cold air. I highly recommend this company
Matt was awesome! He was very friendly && got my AC up and running quickly before my customers came in!! Not only did he come out on a Saturday morning but the price was great. I appreciate him and Connells for their time and great customer service!
I have had the best experience with Connell. David and Paul have gone above and beyond to make sure that I have ac. In the middle of summer my ac quit working for 2nd time. Many other companies said it would be days or even weeks before I could even have someone look at my unit. At Connell I got a full replacement and the unit was up and running in 3 days. They took the time to answer all of my questions. I have worked with another company in the area and it took well over 1 month to have the ac fixed. My home was at 90 degrees everyday. Connell moved their schedule to accommodate me and make sure my family was good to go. I would highly recommend them to anyone looking for repairs.
Came out quick and saved the day! Didn’t tell me they were too busy and that I had to wait days for an appointment! Saved the day within a few hours! Quick friendly and professional! Great Job!
They answered the phone and made an appointment in which I waited, no response and was rude to my question why no one responded to show up. That was several years ago, maybe they have new management, but I would never call them ever again!
What a time for the AC to stop working, we experienced our first warm weather of the year and the AC we've been band-aiding for years stopped working. Matt arrived quickly and was able to diagnose our problem and give us several different options. The team came to our home and installed the new system the next day and finished during a horrible downpour. Matt even followed up today and made sure everything was okay! Thank you so much!
Great service and friendly staff from the moment I called and spoke with Makenzie. Quick, same day response when our ac stopped blowing air. David came out within an hour and had us back up and running quickly. I would definitely use them again.
Let Connell’s Heating & Air be your trusted aircrew in the CSRA. Our commitment to your expectation and satisfaction lies in our investment in our employees. Our technical air crew are N. A. T. E. and E. P. A. certified technicians who have all completed and earned an associate’s degree in Heating, Air and Ventilation through Augusta Technical College. We service and repair all makes and models of heating and air conditioning systems and can have yours up and running in no time, as we offer same day service. We are proud to be your Factory Authorized Carrier dealer, and GOOGLE certified dealer in the Augusta area. Since 1989, Connell’s Heating & Air has been providing total comfort to homeowners and businesses alike. Choose us for all of your HVAC needs. Weather in Augusta can be unpredictable, and you need a heater and A/C unit that functions dependably. We take pride in the fact that we offer our customers indoor comfort no matter what season we’re in. We want to land you back in your comfort zone as soon as possible! Ask about our 100% guarantee. As your #1 local AC company in Augusta, GA our expert technicians and staff are ready to clear you for comfort.
In need of repairs? No problem, we can make your unit airworthy once again. We repair all makes and models of furnaces, heat pumps, air handlers, and air conditioners, and offer financing for most repairs (with approved credit).
Get your HVAC system maintenance completed twice a year to get your unit ready for takeoff into the new seasons. Call Connell’s Heating & Air for your system tune-up and see what great service agreement options we offer, as well.
Sweating over a new HVAC system or a replacement unit? We offer high-quality Carrier heating and cooling systems for your complete comfort and our aircrew is ready to professionally install them for you, and offer great financing options with convenient monthly payments (with approved credit).
Why Choose Connell’s as Your AC Company in Augsta, GA?
Consider Connell’s Heating & Air your ground control for comfort. We have happily served Augusta and the surrounding areas since 1989. We are built on our strong foundation of professional and friendly service over the past 35 years. Our superior level of service is one of the reasons homeowners and businesses continue to choose us for their air conditioning, heating, and duct cleaning, and duct sanitizing needs.
35 Years HVAC Experience
When you choose Connell’s, you are choosing a company that has been trusted in your community for 35 years and counting! Our customers are the engine that keeps us moving forward and we strive to be the preferred heating and air company in the Augusta area.
Top-Rated AC Company in Augusta, GA
We are top-rated in our community and always aim for 5-star service with each and every service call. Our top priority is providing top-notch heating & air service to local business owners and families with our philosophy of “customers always come first.” We are better, faster, and will always provide quality service in a reliable manner.
Matt was awesome. Connells was the only place that responded quickly for an emergency repair. Couldn’t be happier.
Robyn Connor
Quick service and very friendly. We didn’t have any heat or air in the house. They showed up within an hour and got everything working again in less than an hour. I would highly recommend using them.
SANDRA RHEAULT
I had called several other HVAC companies. Those never showed and never called. Connell confirmed my scheduled appointment gave me updates when the assigned tech was running late. Once the technician arrived (Will) he was very courteous and knowledgeable. And made sure I didn’t let my dogs out for a bit while the solution that was used to clean the coils were dry. I would recommend them to family and friends.
Response from the owner: Thank you for your positive feedback! We appreciate your business and look forward to serving you again!
Mary Ward
When the HVAC company I was using missed some scheduled appointments with no contact, I knew it was time to switch to someone more reliable. I had heard a few people recommend Connell's and so I contacted them for my annual preventive maintenance. They discovered the issues/leaks that I figured were there based on the poor performance of the system and past issues. Matt was helpful and informative. He answered every question and concern I had and helped me make an informed decision about how to proceed. I thought there would be a delay in the time they discovered the issues and the time they could get them fixed but there was not. The turnaround was days not even a week. Then Matt double checked the work that was done after the install of my new system. He was patient as I learned how to use my smart thermostat that we requested at the last minute and they made happen. Angela in the office was amazingly responsive. No sooner than I had asked a question, she was already texting Matt to find out the answer. They both asked me how the best way to contact me was, a phone call or text. They were proactive, helpful, and responsive. I appreciated their teamwork. I like doing business with people who identified themselves as my neighbors, telling me where they lived. Everything that they did helped me build trust with them and they are the ones who initiated that trust relationship. I feel confidence in Connell's Heating and Air. They told me my other unit is not quite on its last legs yet and to hold off on replacing it, even though both units were installed at the same time and are at the end of their typical lifespan. With the annual preventative maintenance checks, they promised to keep an eye on it and let me know when it was time. And I already know the turnaround is quick. I am thankful that I decided to go with Connell Heating And Air. And again, I feel confidence in Connell's!!!
Yaswant Kumar
Jennifer Dougherty
Dowd Timmerman
I have used them for service calls for HVAC as well as replacing my upstairs and downstairs units that were 17 years old. Matt is great and always keeps me up to date with what is going on. I would highly recommend!
Response from the owner: Dowd, customers like you are what motivate us to always get better, thank you so much and we look forward to seeing you soon.
Amy Holliday
Matt and the whole team was wonderful today! They did a great repair last year that kept us cool for the rest of the summer until we were ready to purchase a new heat pump. They installed our new unit today and it’s up and running great. Excellent service! Excellent price! Thanks.
Response from the owner: Thank you for your positive feedback! We appreciate your business and look forward to serving you again!
Rakiema Sellars-Pompey
Matt was an absolute professional! He answered all of my questions (I had plenty) and helped me program my thermostat. We will definitely utilize him for future services!
Response from the owner: Thank you for your positive feedback! We appreciate your business and look forward to serving you again!
Joseph S
Matt was great! Really helped me a lot by coming out right away and fixing the heat for us.
Response from the owner: Thank you so much for taking the time to leave a review. We appreciate your feedback and are glad to hear that Matt was able to promptly assist you with fixing your heat.
HVAC Financing Available
We offer HVAC financing for all heating and air conditioning replacements and new installations. With approved credit, you can apply for financing with Wells Fargo. There are several payment plans available to you and we will help you choose the best one! We also accept cash, checks, and credit cards.
Contact us today to discuss our financing options. Our expert staff can repair or replace your heating and air system as well as answer all of your financial questions. We will find an option that works for you and get you comfortable in your home quickly.
